- I ordered an item listed as “pre-order.” When will it arrive?
- Can I change or cancel my order?
- What do I do if my order arrived damaged, incorrect, or incomplete?
- Can I get a different size or color than what is offered through the store?
- Once I place an order, when will my account be charged?
- What if the item I ordered arrives and it doesn’t look like the photo on the store?
Ticket Pre-Sale Access
- What is the refund policy for orders containing pre-sale ticket access?
- My pre-sale code is invalid. What do I do?
- How many tickets can I buy on a pre-sale?
- How will I receive my pre-sale access code?
- How do I get a pre-sale access code?
- How does it work?