Can I exchange my limited edition item? May 24, 2019 19:45 Follow Due to the limited edition nature of these items, we cannot accept exchanges of limited edition item sales. Related articles My limited edition order shipped, but didn’t arrive due to a shipping error. How can I get my item? Can I change or cancel my order? How do I begin the process of returning my order for a refund or an exchange? I ordered an item listed as “pre-order.” When will it arrive? What do I do if my order arrived damaged, incorrect, or incomplete?