In rare cases when an item runs out of stock after your order is placed, we’ll contact you ASAP to exchange the affected item for another of equal value. We make every effort to ensure inventory is accurate to avoid this happening. Note that if we don’t get a response from you within 5 business days, we reserve the right to refund your order in full.
Articles in this section
- I ordered an item listed as “pre-order.” When will it arrive?
- Can I change or cancel my order?
- What do I do if my order arrived damaged, incorrect, or incomplete?
- Can I get a different size or color than what is offered through the store?
- Once I place an order, when will my account be charged?
- What if the item I ordered arrives and it doesn’t look like the photo on the store?
- Can I place an order over the phone?
- What happens if you run out of stock of an item I’ve already ordered?
- What is the sales tax on my order?
- How do discounts and special offers work?