I'm missing an item from my order, what do I do? Nick April 24, 2018 21:25 Follow If your order arrives incomplete, please contact us. Once we verify that you received an incomplete order, we will either issue you a refund or we will ship your missing item. Related articles Standard Shipping Time & Missing Packages Return & Exchange Process and Policy When will my order be shipped/How long will it take for my item to arrive? I received a damaged item, how do I get a replacement or refund? Limited Edition Items & Pre-Order Sales Comments 0 comments Article is closed for comments.